Refund Policy

Last Updated: June 2026

Our goal is to provide you with the most accurate and actionable Amazon listing insights possible.

1. Pay-As-You-Go Credits

Because our service consumes significant computational and AI resources, as well as human expert supervision per ASIN analysis, we generally do not offer refunds for credits that have already been used.

2. Unused Credits

No refunds will be issued for unused credits. If you delete your account, your credits will be cancelled without refund. However, we offer a cooling-off period: if you recreate your account with the same email address within 14 days of deletion, your previous remaining credits will be restored. For monthly subscribed customers, this cooling-off period is extended to their current monthly subscription expiry date. If you reactivate within your respective cooling-off period, your unused credits will be fully reinstated.

3. Technical Failures

If an analysis fails due to a technical error on our end and a credit is erroneously deducted, we will gladly refund the credit to your account balance.